Shipping policy
At Tokavibes, we are committed to getting your order to you safely and efficiently. Please review the information below to understand how our shipping process works.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.
Please note that orders may take slightly longer to process during holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Times
Delivery times vary depending on your location, the shipping method available, and the product ordered.
As a general estimate, most orders may arrive within 7–20 business days after processing.
These are estimated delivery times, not guaranteed delivery dates. Delays may occasionally occur because of customs, weather, carrier disruptions, incorrect address information, or other circumstances outside our control.
3. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly stated on our website.
4. Order Tracking
When tracking information is available, it will be sent to the email address provided when placing your order.
Please allow some time for tracking information to become active after your order has been shipped.
If your tracking information has not updated for several days, please contact our customer support team so we can assist you.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible. We will do our best to correct the information before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.
We are not responsible for orders delivered to an incorrect address provided by the customer.
6. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation process.
If your package is significantly delayed or appears to be lost, please contact us and we will do our best to help investigate the shipment.
7. Customs, Duties and Taxes
Depending on your country or region, your order may be subject to customs duties, import taxes, or other fees.
Any such charges that may apply are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
8. Multiple Items in One Order
If you purchase multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.
If this happens, you may receive separate tracking information for each shipment.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order number and clear photos or other relevant information.
We will review the issue and work with you toward an appropriate solution.
10. Contact Us
If you have any questions about your order or our shipping policy, please contact us through the Contact Us page on our website or using the customer service contact information provided on our store.
We appreciate your business and thank you for choosing Tokavibes.