Refund policy
At Tokavibes, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return under this policy, we are here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be:
Unused and in its original condition.
In the original packaging, where applicable.
Accompanied by your order number or proof of purchase.
Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or applicable laws.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
Your order number.
A description of the problem.
Clear photographs or videos showing the issue.
Any other information reasonably needed to verify the problem.
After reviewing your request, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.
3. Change-of-Mind Returns
If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the product is unused, in its original condition, and otherwise eligible for return.
Unless the item is defective, damaged, or incorrect, return shipping costs may be the customer's responsibility.
4. Non-Returnable Items
Some products may not be eligible for return, including items that:
Have been used, damaged, or altered after delivery.
Cannot be returned for hygiene or safety reasons.
Are clearly identified as non-returnable at the time of purchase.
Are otherwise restricted from return under applicable law.
If you are unsure whether your item qualifies, please contact us before sending it back.
5. Refunds
Once we receive and review an eligible returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow your payment provider or financial institution additional time to process and display the refund in your account.
6. Partial Refunds
In certain circumstances, only a partial refund may be provided, such as when an item is returned in a condition that does not meet the requirements of this policy.
We will notify you before applying any applicable reduction to your refund.
7. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it, first check your bank or payment account.
If the refund is still missing after the applicable processing period, please contact us at:
Email: tokavibes26@gmail.com
Phone: +1 774-712-6428
8. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us. Where appropriate and available, we may offer a replacement instead of a refund.
9. Return Shipping
For approved returns due to a defective, damaged, or incorrect item, Tokavibes will determine the appropriate return-shipping arrangement.
For returns due to a change of mind or other reasons not caused by Tokavibes, the customer may be responsible for return shipping costs.
10. How to Request a Return or Refund
To request a return or refund, contact us with:
Email: tokavibes26@gmail.com
Phone: +1 774-712-6428
Please include your order number, the product involved, and a brief explanation of the reason for your request.
Do not send products back before contacting us and receiving return instructions.
11. Policy Changes
We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about our Return & Refund Policy, please contact:
Tokavibes Customer Support
Email: tokavibes26@gmail.com
Phone: +1 774-712-6428
We appreciate your business and are committed to providing a positive shopping experience.
Thank you for shopping with Tokavibes.